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Questions about LOWKATE, product availability, or a business idea? Send us the details.

Start with the essentials

Is LOWKATE a live GPS tracker?

No. The launch tag uses Bluetooth and a supported finding network. Remote location updates depend on nearby participating devices.

Which finding app should I use?

Use Apple Find My on a compatible Apple device or Google Find Hub on a supported Android phone. Add the tag inside the app, with Bluetooth enabled. Do not pair from the phone’s Bluetooth settings. Huawei / HarmonyOS devices are excluded by the supplier.

Can I switch between Apple and Android?

Yes, according to the supplier. Remove the tag from the original account, then reset and pair it in the other finding app. One network is active at a time. Resetting alone does not replace removal from the original account.

How do I power on or reset the tag?

The supplier specifies a quick button press to power on, a 3-second hold to power off, and a 10-second hold to reset. Follow the instructions supplied with your production tag.

Can I replace the battery?

The supplier specifies a replaceable CR2032 coin-cell battery. Follow the supplied guide to open the housing, fit the battery, and close it securely. Keep coin-cell batteries away from children and pets.

Is it waterproof?

The supplier lists an IP67 rating for water and dust resistance. Avoid swimming or prolonged immersion, and close the housing securely after changing the battery.

What warranty is listed?

The supplier lists a one-year hardware warranty. LOWKATE’s customer coverage, exclusions, and claim process will be provided before orders open.

Can I buy in larger quantities?

Yes, you can request a volume quote for your business. Resellers should use the wholesale application.

Can I put my logo on it?

Send a branding inquiry. We’ll confirm available customization, minimum quantities, pricing, and production details.

How do I join the partner program?

Apply through our Partners page. Approval and commercial terms are confirmed before participation.

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